Support
If you have a question about an order, shipment, payment or an app, create a support request. We will reply to the email address you provide.
To help us respond faster, include your order number, tracking number or transaction ID if you have one.
Frequently asked questions
Answers about enquiries, orders, shipments and payments.
How long does a reply take?
We handle requests in the order they arrive. To help us reply faster, include the topic, service, order or shipment number and your contact email.
How can I track a shipment?
You can check the shipment status in the app. If the status is not updating or you cannot find the request, create a support request and include the order or tracking number.
What information do I need for a request?
Include the service, topic, reply email and a brief description of the situation. For an order, shipment or payment, add the order number, tracking number or transaction ID.
Can I send files?
You can attach screenshots: PNG, JPG, WebP or GIF, up to 5 MB each. If we need documents, we will ask for them separately by email.
Where can I find the rates?
Current rates are shown in the relevant service in the app or when you create a request.
What should I do if I have not received a reply?
Check the email address you entered and your spam folder. If there is no reply, create another request and include the reference of the previous one, if available.